by kester86

Loyalty offers

I’ve been with orange/ee for the past 14 years and used to get a 15% loyalty discount. I went to upgrade in store last weekend and was told I no longer get that discount. On the upgrade page on the ee app it literally says “Loyalty offers - we look after our customers with exclusive loyalty rewards and offers.” I’ve tried phoning 150 but have been on hold for over 30mins each time with no answer. What are these “exclusive offers” they are on about?



EE Community Support Team

Re: Loyalty offers

Hi there @kester86


Thanks for coming to the community.


If you give us a call on 150 and speak to our upgrades team they will be able to get this looked into for you and see what they can offer.


You could also take a look at the Black Friday Deals we have available.


Thanks, Leanne.

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