26-10-2017 02:08 PM
I am a long standing EE customer and currently have 12 month Sim Only contract.
I realise that at the end of the contract it will move to a rolling 30 day agreement on the same tariff but I need to know if my Loyalty Discount will automatically continue if I do not upgrade or cancel the contract.
26-10-2017 02:23 PM
Any discount will stay on as long you don't upgrade or cancel.
If you upgrade it will discontinue unless you negotiate this when upgrading.
26-10-2017 04:05 PM
Just be aware though that some discounts will actually drop off when your contract term runs out even if you leave that plan rolling on a month by month basis.
26-10-2017 04:36 PM
Ok thank you ...... but what about the 'Loyalty Bonus' specifically. It was given because I was about to switch to a cheaper deal with another provider so surely that now forms part of my agreement with EE and should therefore continue for as long as the current contract remains in place - ie no upgrade or termination.
26-10-2017 04:39 PM
@Steve100 Not necessarily as it was an offer at the time of that contract and that contract expires at the minimum term.
26-10-2017 04:43 PM - edited 26-10-2017 04:44 PM
23-08-2018 11:50 AM
I have been told my loyalty bonus ends 5/10/18 and that there is nothing that can be done about this. I have been a loyal EE customer for years and this was why it was applied to my account over 10 years ago and has been transferred everytime I renewed my contract. I found out by accident when I was upgrading yesterday. No prior communication about this. Is there anything I can do?
23-08-2018 03:59 PM
I have been dealing with the customer retention team who said that neither they or customer service could authorise the continuation of my bonus and that they had no way of escalating the issue.