by mastermanj
Explorer

Live Chat

Can I have a link to Live Chat if possible, it seems to be next to impossible to get one up and I need to discuss my contract.

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Live Chat

Hi @mastermanj

 

Thanks for getting back to me!

 

The chat links we have are for customer service queries.

 

If you log in to My EE and then go into Plans & add-ons and click to upgrade, live chat should pop up once you're on the upgrade pages.

 

It may not appear if there's not an agent available.

 

Thanks - Karen. Smiley Happy

3 REPLIES 3
by
EE Employee

Re: Live Chat

Hello @mastermanj

 

Welcome to the Community! Smiley Happy

 

Live chat can only help with certain account queries.

 

What is your query?

 

Also are you a personal EE pay monthly customer?

 

Thanks - Karen. Smiley Happy

 

 

by mastermanj
Explorer

Re: Live Chat

Hey Karen,

Yes I'm a personal pay monthly customer, I just want to negotiate the renewal of my contract, last time it was nice and easy over chat and didn't take long but now I'm having a nightmare even trynig to get a chat going.

 

Thanks,

Jack

by
EE Employee
Solution

Re: Live Chat

Hi @mastermanj

 

Thanks for getting back to me!

 

The chat links we have are for customer service queries.

 

If you log in to My EE and then go into Plans & add-ons and click to upgrade, live chat should pop up once you're on the upgrade pages.

 

It may not appear if there's not an agent available.

 

Thanks - Karen. Smiley Happy

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