by ChrisMC
Explorer

Line has been suspended and am up to date as always with my DD??

 
4 REPLIES 4
by Profile closed
Not applicable

Re: Line has been suspended and am up to date as always with my DD??

Have you made a lot of out of allowance calls or have any extra charges that may have pushed your account upto it’s credit limit as that could be a reason why your line has been suspended?

by ChrisMC
Explorer

Re: Line has been suspended and am up to date as always with my DD??

My actual bill is the same - has a token phone and charged me £100 to replace it - they said this will be added to my next bill?  If this is the reason I will be pissed as I would have paid there and then - and Credit Limit 😳 

by Profile closed
Not applicable

Re: Line has been suspended and am up to date as always with my DD??

That is probably the reason, yes.  You will need to speak to EE today once they open at 08:00am.

by
EE Community Support Team

Re: Line has been suspended and am up to date as always with my DD??

Good morning @ChrisMC

 

Thanks for coming to community to see us 🙂

 

Have you spoken with customer services at all yet?

 

I know @Profile closed has helped you already.

 

Let me know how you get on.

 

Richard

 

🙂

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