by eliase
New Member

Leaving contract early due to price hike

Hello,

 

I received an email a while back telling me that I may be able to leave my pay monthly contract (without paying exit fees) early due to a price hike in out-of-contract charges (which I have used in the past and will in the future). I tried to cancel at the time via chat but I was told I needed to get in touch once the price rise was actually put in to place i.e. in a few days from now.

 

Can I now do this since we're approaching this date?

 

Cheers

3 REPLIES 3
by Grand Master
Grand Master

Re: Leaving contract early due to price hike

@eliase   Do you regularly have out of allowance charges?  if it’s not regular then it doesn’t really apply to you. 

I’ve had out of allowance charges in the past and I’m sure I’ll have them in the future that doesn’t mean this applies to me. 

by Grand Master
Grand Master

Re: Leaving contract early due to price hike

Depends what the email said. It would have said  either:

  1. To let EE know you intended leaving within 30 days of the email. In which case, maybe depending on the dates. or
  2. To let EE know you intended leaving before the date of the price rise. In which case, yes.
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by
EE Community Support Team

Re: Leaving contract early due to price hike

Hi there @eliase

 

Thanks for coming to the community 🙂

 

If you get in touch with our Mobile Care team, they will be able to get this checked for you.

 

Thanks.

 

Leanne 🙂

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