by xtreemneo Investigator
Investigator

Leaving EE, PAC, notice period and penalties.

My contract expires : 21st April 2018 (Saturday)

PAC Requested and received as text: 16th April 2018 (Monday)

 

My objective: what I am trying to achieve here is not to pay on my current plan the ridiculously high monthly price a day beyond 21st April.

 

  • If I understand correctly, I will be invoiced for 30 days from the day my PAC will be used? Say, I my PAC gets used by my new network on the 23rd April 2018, Monday, I will still be invoiced until 22nd May? What?
  • Had I requested my PAC on the 21st March 2018 (last month) and used it straightaway, I would still be paying early termination fees for 30 days and notice period fees for 30 days? What? 

There seems to be a lose-lose scenario. How is this enforceable? 

 

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Leaving EE, PAC, notice period and penalties.

Sorry, I was so brief. The film was starting at 8. There's always gonna be some overlap when you switch providers.

 

The only way to avoid having the 30 day notice period added on to your min term. would have been to give your notice on 22 March.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Grand Master
Grand Master

Re: Leaving EE, PAC, notice period and penalties.

You pay for the 30 days from when you requested PAC, not when it's used. It's your 30 days notice of cancellation. You would not have any early termination fees as your notice takes you beyond end of min. term. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by xtreemneo Investigator
Investigator

Re: Leaving EE, PAC, notice period and penalties.

Thank you for the quick response. 

 

Lets say the PAC gets used on the 1st of May.

Does that mean, I still have to pay 

  • My normal bill from the 16th April until the 21st April
  • & the notice period from 22nd until the 15th of May?

Would I still be paying from the 1st of May until the 15th of May even though I am not on the EE network?

by Grand Master
Grand Master

Re: Leaving EE, PAC, notice period and penalties.

Yes and Yes. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by xtreemneo Investigator
Investigator

Re: Leaving EE, PAC, notice period and penalties.

Thank you!

 

That's 15 quid down the drain then.

 

One last thing please, Is there any way to avoid this unused notice period charge? 

Would converting to PAYG help?

by Grand Master
Grand Master
Solution

Re: Leaving EE, PAC, notice period and penalties.

Sorry, I was so brief. The film was starting at 8. There's always gonna be some overlap when you switch providers.

 

The only way to avoid having the 30 day notice period added on to your min term. would have been to give your notice on 22 March.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by xtreemneo Investigator
Investigator

Re: Leaving EE, PAC, notice period and penalties.

Thank you! Smiley Very Happy

 

 

Smiley Frustrated

I am looking at 1pMobile to Virgin right now. 

PAYG to Co-Ops "Pay As You Use" subscription deals. Smiley Embarassed 

by Grand Master
Grand Master

Re: Leaving EE, PAC, notice period and penalties.

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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