by phoebe1202
New Member

It won't let me get past entering my phone number when setting up online account

I'm trying to set up my online account for my pay monthly phone. I've got to the part where you have to enter your phone number, that goes through fine to a question if you're the bill payer, which I am so I clicked yes. It then goes back to the previous page over and over again no matter how many times I try. Any suggestions?

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: It won't let me get past entering my phone number when setting up online acc

Hello @phoebe1202 sorry to hear you are having problems registering for MYEE online. Try another device or browser if you can (Firefox seems to be most compatible currently) or clearing the cookies/history of your current browser then trying again. 

 

If none of the above work please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and check/register the number for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

1 REPLY 1
by Profile closed
Not applicable
Solution

Re: It won't let me get past entering my phone number when setting up online acc

Hello @phoebe1202 sorry to hear you are having problems registering for MYEE online. Try another device or browser if you can (Firefox seems to be most compatible currently) or clearing the cookies/history of your current browser then trying again. 

 

If none of the above work please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and check/register the number for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

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