by Paulab9393 Investigator
Investigator

Issue with monthly spending limit

Hi Guys I have a small issue with my monthly spending limit.. I already increased my monthly spending limit and I don't know what's going on because when for example I'm trying to purchase stuff from my mobile phone on ps store it seems like I reached my monthly spending limit which I actually did not because my monthly spending limit was increased up to £750. 😞 Help

3 REPLIES 3
by Paulab9393 Investigator
Investigator

monthly spending limit

Hi Guys I have a small issue with my monthly spending limit.. I already increased my monthly spending limit and I don't know what's going on because when for example I'm trying to purchase stuff from my mobile phone on ps store it seems like I reached my monthly spending limit which I actually did not because my monthly spending limit was increased up to £750. 😞 Help

by Grand Master
Grand Master

Re: Issue with monthly spending limit

@Paulab9393: Your monthly spend cap will not increase until the next billing date after you increased it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Issue with monthly spending limit

Good Morning @Paulab9393

 

Thanks for coming to the community.

 

If you text BALANCE to 150, what does the reply advise your current extra charges are?

 

You can also check this within your My EE account > Current Usage.

 

Speak soon, Leanne 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions