23-09-2017 07:19 AM
I preordered iPhone 8 15 September 17 and deposit paid and order confirmed.I was asked to call EE to confirm order and told delivery due 22 September 17 on the release date and said I did not want the watch. I had further EE call to sell me yet more. Order xkn238704858 update delayed no expected delivery date have complained and my son has tweeted how can that be? No information birthday present!
23-09-2017 08:02 AM
@Markden A pre order is not a guarantee of receiving the device on launch day. You was miss informed by customer services that you would get it on that day.
23-09-2017 09:51 AM
Welcome to the EE Community.
We'll aim to get your iPhone 8 delivered as soon as possible. Some devices are more popular than others and will see a slightly longer delivery time. For the most up to date and personal info about your order login to the order tracker.
23-09-2017 10:39 AM
23-09-2017 10:47 AM
23-09-2017 11:19 PM
EE has failed badly on the whole Apple launch I would think it’s only going to get worse. Please be aware EE staff will say anything to get your order this has been proved many times over judging by the forum examples of deception by EE staff
24-09-2017 08:57 AM
I'm sorry to hear that you feel this way.
The information in the EE Community is the most up-to-date, and comes first-hand from our Apple team, with who we are in daily contact.
For the most accurate and up-to-date information, please refer to:
1. This discussion you're reading now
2. The texts and emails we have sent you about your order
25-09-2017 05:43 PM
hi I had a call from EE on Saturday to advise iPhone 8 was available in both Gold & Silver but there was a supply issue with Space Grey great news delivery is due Tuesday 26 Sept 17 and this was further confirmed by me calling EE again the same evening Paul Advisor who stated the same date. But my latest update has no information and no text from EE or DPD? I am beginning to get both worried and annoyed can you please help?
27-09-2017 09:21 AM
James I contacted EE guy called Rory confirmed there is a shortage of Space Grey iPhone 8 phones provided from Apple, now looking to next week I will keep looking at order update thanks.
27-09-2017 09:38 AM
My delivery date says any day between today and Saturday if you have confirmation its looking like next week does that mean mine will be pushed back to next week too?
28-09-2017 03:26 PM
I pre-ordered my black iphone 8 on Sunday 17th September, and was also told that on release date it would be availible for me to pick up in store on 22nd; that week. When i arrived in store it was early afternoon and no one else was in there (which i thought was odd considering) and so got served quite quickly. The store assistant went into the back room to collect my phone, but took an unuaually long time, which naturally was frustrating as there was literally nothing else happening. When he came back empty handed naturally i was a bit frustrated but he then went on to tell me "Apple have held back all the black iphone 8's. All the silver and rose gold have been delivered". i obviosuly asked why that is and made me even more frustrated that despite pre-ordering my product to avoid this issue, they had targeted a specific type of the phone to not send to the stores in the area and therefore every poor person who happened to preffer black as the colour of phone they would have to pay through the nose for.. would not be getting it when it was promised. he then went on to say "Apple do this with their products to make it appear to customers that its very popular so that they increase sales long term". this completely gutted me that despite paying good money for a product i was a victim (as are many others) of just a really childish marketing ploy, that was not necassary as i had already commited and paid for it. the fact that EE are telling customers to come in to pick up their product on certains dates and then its not there is a grave waste of our time and money, and just kills customer relations. terrible and apple should be ashmed that despite the growth they have had and the lloyalty from their customers, feel the need to do this to people who ultimatly need a phone.
28-09-2017 04:50 PM
Welcome to the EE Community.
I'm very sorry to hear your phone wasn't ready for collection.
It's certainly not a case of stock being held back.
We aim to get your phone delivered as soon as possible, however some models are more popular than others and will see a slightly longer delivery time.
Did you get confirmation that your phone had arrived in store?
28-09-2017 10:14 PM
29-09-2017 08:07 AM
I'm sorry you weren't given the correct information when you placed your pre-order.
EE will contact you as soon as your phone is available for collection.
Alternatively, you could switch to a model that isn't out of stock.