Highlighted
by Paullos42 Investigator
Investigator

In the usa and cannot connect to a network

Hi,

I pay monthly and was told before I travelled that I won't have any problem using my phone abroad.

Please help.

13 REPLIES 13
by Grand Master
Grand Master

Re: In the usa and cannot connect to a network

@Paullos42    Did you text roaming to 150 before leaving the UK ?   If not login to your online EE account and enable roaming from there,  also you probably want to enable Call abroad and premium rate numbers this can take 24 hours to activate but usually it’s only a few minutes try restarting your device after you’ve done this. 

by
EE Community Support Team

Re: In the usa and cannot connect to a network

Good Morning @Paullos42.

 

Welcome to the community 🙂

 

Let us know how you get on following @Chris_B's advice.

 

Roaming can be activated in your MyEE Account.

 

Jon

by Paullos42 Investigator
Investigator

Re: In the usa and cannot connect to a network

Roaming is already activated, still will not connect.

by
EE Community Support Team

Re: In the usa and cannot connect to a network

Thanks @Paullos42.

 

Are you able to try and manually search for available networks?

 

What phone are you using?

 

Jon

by Paullos42 Investigator
Investigator

Re: In the usa and cannot connect to a network

I can manually connect to networks, they register ok. the phone just won't make calls. Am using a Sony Xperia.

I've tried changing the call Barri ng but comes up with network error / sim card error.

by Paullos42 Investigator
Investigator

Re: In the usa and cannot connect to a network

I have a no entry sign next to the WiFi bars.
by
EE Community Support Team

Re: In the usa and cannot connect to a network

Thanks @Paullos42.

 

What networks are available when you search?

 

Is there anyone else with you who has a UK phone?

 

Jon

by Paullos42 Investigator
Investigator

Re: In the usa and cannot connect to a network

Everyone in the party has a UK phone that works fine.

Am I right in assuming call barring is something that only ee can remove?

I can connect to at&t and t mobile.

by
EE Community Support Team

Re: In the usa and cannot connect to a network

Hi @Paullos42.

 

Could you try texting UNBAR to 150?

 

If it still doesn't allow you to make calls, it will need to be removed by our Mobile Care team.

 

Jon

by Paullos42 Investigator
Investigator

Re: In the usa and cannot connect to a network

It says I don't have a third party bar on my account.

by Paullos42 Investigator
Investigator

Re: In the usa and cannot connect to a network

Please can someone tell me who can lift the block?

by
EE Community Support Team

Re: In the usa and cannot connect to a network

Hi @Paullos42.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by Paullos42 Investigator
Investigator

Re: In the usa and cannot connect to a network

Hi Jon,

Nobody from ee has.contacted me, apart from you!

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