by Bradyx10
New Member

In the middle of upgrade hell.....poor show EE


I upgraded my 2gb plan on the 23/10/18. I received the new upgrade handset (Huawei Mate 20 Pro with promotion) on the 27/10/18.  I Inserted the new SIM and activated it, keeping the previous number, xxxxxxxxxxx. However my EE account still showed xxxxxxxxxxx as a 2GB plan. Not the new 60GB plan I had ordered with the upgrade. I phoned up yesterday and they sent out a new SIM saying that would solve it and the xxxxxxxxxxx account would update. This has not happened, instead, there is now a new line on my account with the 60GB plan, implying I'm paying for two phone lines now.


Any help taken!


[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

by Grand Master
Grand Master

Re: In the middle of upgrade hell.....poor show EE

@Bradyx10  You’ll meed to call customer services as this is just a public forum and there is no account access from here. 

EE Community Support Team

Re: In the middle of upgrade hell.....poor show EE

Hi @Bradyx10,


Welcome to the EE Community.


That's great advice from @Chris_B. Please get in touch with customer services so we can take a quick look at your account.





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