by 0151
New Member

If you pre-order a device, do you have to go through with keeping it?

Hi all,

 

I cant find any information regarding my query but I'm unsure of the pre-order process.

If I were to pre-order a device, and when I went to pick it up and set up a contract, the contract prices where not what I expected, could I give the phone back out to be given someone else on the pre-order list?

 

Thanks

1 REPLY 1
by
EE Community Support Team

Re: If you pre-order a device, do you have to go through with keeping it?

Hi @0151,

 

Thanks for joining the EE Community. 🙂

 

You would need to choose your plan when you place your pre-order.

 

If you order online or over the phone, you have a 14 day return period.

 

Hope this helps.

 

James

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