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by Kierenluke
Explorer

If my direct debit is returned unpaid do you ask for itAgain

If my direct debit is returned unpaid

do EE ask for it again if so how long

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: If my direct debit is returned unpaid do you ask for itAgain

Good Morning @Kierenluke

 

Welcome the community 🙂

 

You should receive a text message notifying you that we will reattempt to take the payment within 7 days. 

 

If this fails again a late payment fee can be applied to your account, if you are unable to pay your bill it is important to get in touch

 

Please let me know if you have any further questions, 

 

Katie

3 REPLIES 3
by Grand Master
Grand Master

Re: If my direct debit is returned unpaid do you ask for itAgain

@Kierenluke   If you can not pay your bill on time you need to call customer services and tell them.  Do not leave it as this can effect your credit score.  I believe EE try again about 24 hours later. then you’ll be cut off for beach of contract and you’ll not be connected again until the bill has been paid.  

by Grand Master
Grand Master

Re: If my direct debit is returned unpaid do you ask for itAgain

Yes, once more only, about 7 days later.

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by
EE Community Support Team
Solution

Re: If my direct debit is returned unpaid do you ask for itAgain

Good Morning @Kierenluke

 

Welcome the community 🙂

 

You should receive a text message notifying you that we will reattempt to take the payment within 7 days. 

 

If this fails again a late payment fee can be applied to your account, if you are unable to pay your bill it is important to get in touch

 

Please let me know if you have any further questions, 

 

Katie

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