by 1248
Explorer

I want a new looking at a new contract do I have a cooling off period

 
4 REPLIES 4
by Grand Master
Grand Master

Re: I want a new looking at a new contract do I have a cooling off period

Hi @1248 

 

You only have a cooling off period if you buy online it over the phone. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I want a new looking at a new contract do I have a cooling off period

Hi @1248

 

Welcome to the community 🙂

 

If you purchase a device over the phone with us or on our EE Shop online, you have 14 days from when you receive your device, mobile broadband, tablet or other equipment to tell us you've changed your mind and request a return.

 

Full information can be found on our How can I return a device bought within the last 14 days?

 

Thanks.

 

Leanne 🙂

by 1248
Explorer

Re: I want a new looking at a new contract do I have a cooling off period

Many thanks but do you know about if I purchased in an EE shop I have been told you have no ‘cooling off’ period

*********************

***********

 

[mod edit: please don't post personal information on the community]

by
EE Community Support Team

Re: I want a new looking at a new contract do I have a cooling off period

Hi @1248

 

Our in store returns policy is below for you 🙂

 

If you bought your device in one of our stores and you’re experiencing coverage issues, please bring your device back to us within the first 14 days of your contract starting, so we can help you with this.

 

Unfortunately, we can’t offer in-store returns for the following:

  1. Change-of-mind returns

  2. EE home broadband

  3. Accessories

  4. Extra services added to your account after joining or upgrading

  5. Insurance services (where separate insurance terms will apply)

If your product or service was bought from a third-party company you'll need to contact them directly to arrange a return.

 

Hope this helps 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions