by Djhally Investigator
Investigator

I've received my contract SIM, it shows I have a 4g signal but connect

I am tearing my hair out! New contract sim only received this morning, thought I was getting a £19.99 monthly deal but checked the package on line and it says it's £29.99 a month!!  

2 REPLIES 2
by Djhally Investigator
Investigator

Re: I've received my contract SIM, it shows I have a 4g signal but connect

I also can't get it to connect to internet even though it shows a strong 3G signal! 

by
EE Community Support Team

Re: I've received my contract SIM, it shows I have a 4g signal but connect

Hello there @Djhally.

 

Thanks for coming to the community.

 

Is the plan discounted from £29.99?

 

What device are you using?

 

Also do you get an error when connecting to the internet?

 

Speak soon 🙂

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