by Louztattooz
Explorer

I've paid my bill online will my direct debit still come out

I noticed a few days ago that I could make payments through the app. I thought this would make life so much easier as my bill wont be as much on the date it comes out. So my bill is approx £88 for 2 phones...I paid 50 last week and 38 yesterday and the payments are showing but still says my bill is 88 and will be taken by direct debit....is this just an update issue or does it really not benefit me to pay off money online....hopefully it does come off this bill and not the next one

3 REPLIES 3
by Grand Master
Grand Master

Re: I've paid my bill online will my direct debit still come out

@Louztattooz   All you’ve done is put the early payments on to your account for EE to take.  Your bill is taken on a set date.  

by Louztattooz
Explorer

Re: I've paid my bill online will my direct debit still come out

I've cleared my full bill manually....so nothing will come out on my bill date then?

by
EE Community Support Team

Re: I've paid my bill online will my direct debit still come out

Good Morning @Louztattooz

 

Thanks for coming to the community. 

 

If you have made a payment to your account early before your direct debit has been taken this can result in double payment. 

 

If your direct debit is taken, your account will go into £88.00 worth of credit which will be used to clear future bills. 

 

I would recommend giving us a call and notifying our mobile care team of this. 

 

Katie 🙂

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