by djt60uk
Explorer

I've not had my phone a week and I have been sent a bill why

 
6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: I've not had my phone a week and I have been sent a bill why

Hi, 

@djt60uk

EE take 1st month bill in advance. 

Many Thanks 

 

by Grand Master
Grand Master

Re: I've not had my phone a week and I have been sent a bill why

@djt60uk. Just too add your first bill will be slightly more than what you agree to as you had the device/contract a few days before your bill was generated and you need to pay these fee days also. 

by
EE Employee

Re: I've not had my phone a week and I have been sent a bill why

Hi @djt60uk and welcome to the community.

 

You are sent your first bill quite quickly after you are connected as you are billed in advance, please see our guide in regards to first bills.

 

Many thanks,

 

Lee

by djt60uk
Explorer

Re: I've not had my phone a week and I have been sent a bill why

Should have been told when I signed up to EE
by Grand Master
Grand Master

Re: I've not had my phone a week and I have been sent a bill why

@djt60uk  As with all networks you pay pro rata. 

by
EE Community Support Team

Re: I've not had my phone a week and I have been sent a bill why

Hello there @djt60uk.

 

I am sorry you were not advised of this when you joined.

 

It does mean you will have your full allowance to use 🙂

 

Thanks, Leanne.

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