21-12-2017 06:42 AM
I had to get a second contract out a year ago due to my phone being nicked ..I found out that my original contract has ended over 6 months ago which I am still paying for !!!! Because apparently I have to wait for my contract I’m using at the mom to finish which won’t be until next May ..that is appalling customer service for a start and no one seems to want to resolve this at ee.. I’m certainly not upgrading until this is sorted and I want my money back this has been going on for too long if I need to take this further I will
21-12-2017 07:05 AM
Contracts don't just end; just that the minimum term expires. You then need to cancel it with 30 days notice. It will have nowt to do with your 2nd contract.
21-12-2017 10:05 AM - edited 21-12-2017 10:07 AM
Good morning @Louisepro23
Thank you for coming to community and Merry Christmas 🙂
I'm sorry to hear that the level of service you advise that you've had had not met your expectations.
Please see our ways to complain if you would like to discuss this further.
Here is the information available from How do I cancel my pay monthly contract? help and support pages.
I’ve had my pay monthly contract for more than 14 days but want to cancel — what do I need to know?
There are a few things to know before you cancel your plan.
You’ll need to:
give us 30 days’ notice, even if the minimum term of your plan’s expired
pay an Early Cancellation Charge and a Notice Period Charge if you cancel your plan early
tell us if you have more than one plan on your account and whether or not you want to cancel them all
give us an up-to-date address to send your final bill
understand that any other pending requests on your account will be cancelled
realise that if you’re not within 45 days of the end of your plan, we might not be able to cancel it – we’ll text you if that’s the case
be aware that if you cancel in writing, we’ll start your cancellation from the date we process the letter, not the date it was sent
Please let us know how you get on, if you discuss this further.