by Leahroach99
Visitor

I returned my phone in the 14 days, when will my account update ?

I returned my updated phone to carphone warehouse yesterday, this return was within the 14 days. I was just wondering how long it will take to update in my account so i can upgrade my phone ?

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: I returned my phone in the 14 days, when will my account update ?

Hi @Leahroach99 and welcome to the Community.

 

Once Carphone Warehouse have update ourselves on the return of the device you will be more than welcome to re upgrade.

 

Please do bear in mind what @Northerner has mentioned in regards to timescale.

 

Many thanks,

 

Lee

2 REPLIES 2
by Grand Master
Grand Master

Re: I returned my phone in the 14 days, when will my account update ?

Hi, 

 

It depends on when CPW update EE. 

 

It could be up to 28 days. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee
Solution

Re: I returned my phone in the 14 days, when will my account update ?

Hi @Leahroach99 and welcome to the Community.

 

Once Carphone Warehouse have update ourselves on the return of the device you will be more than welcome to re upgrade.

 

Please do bear in mind what @Northerner has mentioned in regards to timescale.

 

Many thanks,

 

Lee

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