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I paid my bill by card using the automated service, this morning a Direct Debit

Hi, I paid my bill by card using the automated service. This morning EE have taken a direct debit for the same amount (£96) so now my EE account is showing as being in credit. Am I entitled to ask for that to be refunded to me? 

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by Grand Master
Grand Master

Re: I paid my bill by card using the automated service, this morning a Direct De

@Dingy33  you can ask for it back and  need to call customer services to request it back. 

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EE Community Support Team

Re: I paid my bill by card using the automated service, this morning a Direct De

Good Morning @Dingy33.

 

Welcome to the community.

 

@Chris_B is correct, please give us a call to discuss your duplicate payment.

 

Thanks, Katie 🙂

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