by JS10 Investigator
Investigator

I paid a deposit for a upgrade but found a better deal, can i cancel?

I went to get an upgrade paid £25 deposit and ordered it its meant to be here Tuesday, i found a much better deal through a third party company, can i cancel it and get the better deal? I haven’t recieved the phone yet or signed any paper work. 

6 REPLIES 6
by
EE Community Support Team

Re: I paid a deposit for a upgrade but found a better deal, can i cancel?

Hi @JS10

 

Welcome to the community. 

 

Where did you order your upgrade? Was it online, over the phone or in-store?


Chris

by JS10 Investigator
Investigator

Re: I paid a deposit for a upgrade but found a better deal, can i cancel?

It was in store. 

by
EE Community Support Team

Re: I paid a deposit for a upgrade but found a better deal, can i cancel?

Hi @JS10

 

Welcome to the community. 

 

Our EE stores do not have a change of mind policy. It may be worth popping in to discuss this with them, though.

 

Chris

by JS10 Investigator
Investigator

Re: I paid a deposit for a upgrade but found a better deal, can i cancel?

I thought there was a 14 day cooling off period? where you can cancel it 

by Grand Master
Grand Master

Re: I paid a deposit for a upgrade but found a better deal, can i cancel?

@JS10 : The statutory 14-day cooling-off period is only for "selling at a distance". Stores aren't! You went there & could inspect & touch the goods and ask any Qs.

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by
EE Community Support Team

Re: I paid a deposit for a upgrade but found a better deal, can i cancel?

Hi @JS10

 

Thanks for coming back to us.

 

If you purchase a device online or over the phone, you would be able to return this within 14 days.

 

You can find full information on our How can I return a device bought within the last 14 days Help page

 

Leanne.

 

 

 

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