by Phil_Clacton
Explorer

I need to remove one phone from my account

I have 3 phones on my account, including mine.  I need to give notice for the one held by my ex, as we have completely finished and she is not speaking to me.  Her contract is already actually finished its 2 years.

When I did a live chat, the customer support person said I had to ask her to enter a text to send to EE - but there s no way she will do ANYTHING I ask her to do!

So how do I cancel HER Sim from my contract, please?

3 REPLIES 3
by Grand Master
Grand Master

Re: I need to remove one phone from my account

Are you the bill-payer for all 3 phones, including the 1 she is using? Then you ought to be able to cancel hers w/out recourse to her.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Phil_Clacton
Explorer

Re: I need to remove one phone from my account

Yes, I am the bill payer for all the phones.  How can I actually go about doing it?  hould I phone?   Write? 

Thanks for your reply btw 

Highlighted
by Grand Master
Grand Master

Re: I need to remove one phone from my account

Yes, Phone EE giving 30 days notice of cancellation.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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