04-09-2019 05:17 PM
Good Afternoon @Shawj27.
Thanks for coming to the community.
Please provide further information as the subject does not contain your full query.
04-09-2019 07:17 PM
I’m due an upgrade but my bill is overdue can I trade in my old phone and use what I get to sort the overdue bill out
05-09-2019 08:30 AM
Good Morning @Shawj27.
Thanks for providing further information.
Any overdue balance needs to be cleared before the upgrade process can begin.
05-09-2019 08:33 AM
@Shawj27 You might find you’ll not be able to upgrade even after paying the over due bill, you might have to wait 3 months before you can as you’ve broken the agreement with the contract by not paying on time. EE want to be sure you can pay future bills on time.