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by Investigator
Investigator

I’m due an upgrade but my bill is overdue can I trade in my old phone and pay

 
4 REPLIES 4
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by
EE Community Support Team

Re: I’m due an upgrade but my bill is overdue can I trade in my old phone and pa

Good Afternoon @Shawj27.

 

Thanks for coming to the community.

 

Please provide further information as the subject does not contain your full query.

 

Speak soon,

 

Katie 🙂

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by Investigator
Investigator

Re: I’m due an upgrade but my bill is overdue can I trade in my old phone and pa

I’m due an upgrade but my bill is overdue can I trade in my old phone and use what I get to sort the overdue bill out 

Highlighted
by
EE Community Support Team

Re: I’m due an upgrade but my bill is overdue can I trade in my old phone and pa

Good Morning @Shawj27

 

Thanks for providing further information. 

 

Any overdue balance needs to be cleared before the upgrade process can begin. 

 

Katie 🙂

Highlighted
by Grand Master
Grand Master

Re: I’m due an upgrade but my bill is overdue can I trade in my old phone and pa

@Shawj27   You might find you’ll not be able to upgrade even after paying the over due bill,  you might have to wait 3 months before you can as you’ve broken the agreement with the contract by not paying on time.  EE want to be sure you can pay future bills on time.

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