11-01-2017 08:53 PM
@Kizzygodin Do you have the new device yet ? If not it sounds like your number has been migrated to the new SIM card that is coming with your new device.
11-01-2017 09:05 PM
@Kizzygodin So it's your new device and sim that's not working ? If that's the case you need to call customer services to find out why this has happened.
11-01-2017 09:31 PM
12-01-2017 09:47 AM
Once your old SIM has gone off it can take up to 24 hours for the new SIM to fully activate.
Keep your old SIM card turned off and turn your new SIM off for about an hour, then re-boot your new SIM.
This should help push any updates through.
Thanks - Karen.