Buy the new Google Pixel 2 and get a free Google Home Mini
by
Explorer

I just upgraded with carphone warehouse & now ive been cut off!

I just upgraded with carphone warehouse & now ive been cut off! 

5 REPLIES
by
Grand Master

Re: I just upgraded with carphone warehouse & now ive been cut off!

@Kizzygodin  Do you have the new device yet ?    If not it sounds like your number has been migrated to the new SIM card that is coming with your new device.   

by
Explorer

Re: I just upgraded with carphone warehouse

Yep. Got the device & sim card on sunday


Sent from my Samsung Galaxy smartphone.
by
Grand Master

Re: I just upgraded with carphone warehouse

@Kizzygodin So it's your new device and sim that's not working ?    If that's the case you need to call customer services to find out why this has happened.  

by
Explorer

Re: I just upgraded with carphone warehouse

Neither my new one or my old one are working so i cant make any calls at all, including to ee Smiley Sad apnd to make it worse i dont have a land line.


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: I just upgraded with carphone warehouse

Morning @Kizzygodin

 

Once your old SIM has gone off it can take up to 24 hours for the new SIM to fully activate.

 

Keep your old SIM card turned off and turn your new SIM off for about an hour, then re-boot your new SIM.

 

This should help push any updates through.

 

Thanks - Karen. Smiley Happy

Let's get started

Join the EE Community to ask, answer, learn and share.