by toniyallop
Visitor

I have paid my months bill twice within 7 days

EE tried to take money via direct debit on 3rd Jan but at this time not enough was there to cover it, so I paid for my bill via credit card on the 5th Jan and now on the 11th Jan EE have taken money from my bank for the exact same bill, which was supposed to pay back the credit card now because of EE I am in debt, how can I get my money back quickly within 24hrs anybody knows to tell me.

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: I have paid my months bill twice within 7 days

You won't get it back in 24 hours it takes around 7 days for the refund.

 

When a direct debit fails it always automatically tries again a week later.

 

You need to ring EE for the refund


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by
EE Community Support Team

Re: I have paid my months bill twice within 7 days

Morning @toniyallop

 

Thanks for posting on the community. 

 

If you give us a call on 150, our customer service team will be able to get this looked into for you.

 

You can also speak to your bank and see if they are able to help you with the double payment.

 

Leanne.

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