by Radville
Visitor

I have just had a text message to say that you were unable to process my bill

EE:We were unable to process your latest bill. In order to avoid fees, update your billing information.

This is the message I received via text about 30 mins ago. I have paid it via a credit card.

I have just been to my online banking to see if there was a problem. I noticed the DD.  is not due to go out till tomorrow anyway. What's going on??

2 REPLIES 2
by Grand Master
Grand Master

Re: I have just had a text message to say that you were unable to process my bil

@Radville   Was there a link in the message to go to your account?  If there was it’s a scam message do not use that link. EE would never send you a link to login to your account.

 

forward the message to 7726 (SPAM)

by
EE Community Support Team

Re: I have just had a text message to say that you were unable to process my bil

Morning @Radville

 

Welcome to the community 🙂

 

If you suspect a text is fake and isn't from EE, follow the below steps;

 

DO NOT click on any of the links within the message - if you have clicked on the link and entered your password details, to be safe I would change this.

 

DO NOT reply with any information

 

DO NOT download any attachments

 

DO send it to us to investigate – Forward the message to 7726

 

DO delete the message

 

See our how to avoid fraud and phishing help page for full information.

 

Thanks 🙂

 

Leanne.

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