by janice3
New Member

I have a remote broadband mini box. I cant use it due to my pacemaker. Cancel p

I have a little box for broadband but cannot use it as I have a pacemaker.  How do I cancel my monthly subscription?  Janice Burkinshaw

4 REPLIES 4
by Grand Master
Grand Master

Re: I have a remote broadband mini box. I cant use it due to my pacemaker. Canc

You mean a EE Signal box for when you have a weak mobile signal?

 

When did you take out this contract? If it's more than 14 days since you got phone you can't cancel w/out penalty.

 

To cancel you need to call EE & give 30 days notice. You may be liable for early termination fees.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: I have a remote broadband mini box. I cant use it due to my pacemaker. Canc

@XRaySpeX  I think @janice3 means an Osprey device not the signal box as a signal box is not a monthly subscription device.    

by Grand Master
Grand Master

Re: I have a remote broadband mini box. I cant use it due to my pacemaker. Canc

@Chris_B: I took it that @janice3 took out a phone contract & somehow got a Signal box with it & now wants to cancel the phone contract.

 

But perhaps your interpretation is closer.

 

All the same it's the same cancellation process.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I have a remote broadband mini box. I cant use it due to my pacemaker. Canc

Hi @janice3

 

Thank you for coming to community 🙂

 

I can see that @XRaySpeX and @Chris_B helped you already.

 

Please take a look at our how do I cancel home broadband, home phone or EETV help and support pages.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

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