by PeebeZ
Explorer

I have a Discount code for 20% of monthly contracts but the code wont work?

I have a Discount code for 20% of monthly contracts but the code wont work?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I have a Discount code for 20% of monthly contracts but the code wont work?

Hi @PeebeZ,

 

If you get in touch with our Mobile Care Team they'll be happy to check which plans your discount can be used with.

 

Thanks

 

James

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: I have a Discount code for 20% of monthly contracts but the code wont work?

I can only advise you contact customer service and discuss it with them. Unfortunately we have no account access on here.

 

Customer service opens tomorrow at 8 am and can be reached by dialling 150.

by Profile closed
Not applicable

Re: I have a Discount code for 20% of monthly contracts but the code wont work?


@PeebeZ wrote:

I have a Discount code for 20% of monthly contracts but the code wont work

 

Such discounts can only be applied to new accounts or at the point you upgrade. And even then they may not be applied on top of other promotional offers. What type of code are you trying to apply?

by Profile closed
Not applicable

Re: I have a Discount code for 20% of monthly contracts but the code wont work?

You can only use it on full priced plans and is not eligible on anytime upgrade plans either. 🙂

by
EE Community Support Team

Re: I have a Discount code for 20% of monthly contracts but the code wont work?

Hi @PeebeZ,

 

Welcome to the EE Community.

 

Is it an EE Perk code you are trying to use?

 

Thanks

 

James

by PeebeZ
Explorer

Re: I have a Discount code for 20% of monthly contracts but the code wont work?

Dont know what type of code it is i got it through my work. i was trying to preorder the galaxy s10+ but i guess because of the ear buds offer my code wont work then.

i am new to ee so this would be a new conract but i guess the offers are clashing together

by
EE Community Support Team
Solution

Re: I have a Discount code for 20% of monthly contracts but the code wont work?

Hi @PeebeZ,

 

If you get in touch with our Mobile Care Team they'll be happy to check which plans your discount can be used with.

 

Thanks

 

James

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