by Marycha Investigator
Investigator

Re: How to live chat with EE team ?

One of the worst online and in general customer services. You need to waste all your day in order to manage work to chat with someone. 

by
EE Community Support Team

Re: How to live chat with EE team ?

Hello there @Marycha

 

I am sorry to hear this.

 

Is there something we can help you with in the community?

 

Did you get to chat to one of our Mobile Care team?

 

Leanne.

by Marycha Investigator
Investigator

Re: How to live chat with EE team ?

It would have been much appreciated if someone could contact me as 150 in not operating from my phone. As online chat is so difficult to find, I don’t have much options. I need to speak by Friday with an operator regarding my account. 

by Grand Master
Grand Master

Re: How to live chat with EE team ?

@Marycha : No one will call you from here. I've detailed above how you can find Live Chat.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How to live chat with EE team ?

Hi @Marycha.

 

What is it that you need help with on your account?

 

Is there anything we can help you with here?

 

Jon

by Kerys2001
New Member

Re: How to live chat with EE team ?

Why is my internet signal so rubbish can't even get on live chat really not happy with the service off ee

by Grand Master
Grand Master

Re: How to live chat with EE team ?

@Kerys2001 : Internet signal on what device?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How to live chat with EE team ?

Morning @Kerys2001

 

Thanks for coming to the community.

 

We will certainly see what we can do to help you on the community, if you can give us some further information on your query?

 

Hope to har back from you soon 🙂

 

Leanne.

by Hoddgkinson0926
New Member

Re: How to live chat with EE team ?

Hello the ee team say I can have a phone but when I go on to it it's say I not up for one 

by
EE Community Support Team

Re: How to live chat with EE team ?

Good Evening @Hoddgkinson0926

 

Thanks for coming to the community. 

 

If you are unable to upgrade via your My EE account, I would recommend giving us a call. If you are eligible our mobile care team will be happy to place your order, 

 

Katie 🙂

by francinem12
New Member

Re: How to live chat with EE team ?

hi my account has been souspended and i am woundering how i get it all back up and running thanks

by
EE Community Support Team

Re: How to live chat with EE team ?

Morning @francinem12

 

Welcome to the community.

 

You can chat to us on our Get in touch page, just select EE and a chat option will show when an agent is available.

 

Or,  you can give our Mobile Care team a call on 0800 079 8586 and they will be able to get your account looked into for you.

 

Leanne 🙂

by kennethpaul
Visitor

Re: How to live chat with EE team ?

Does this mean that if I am not an EE customer, I cannot initiate a live chat?

by
EE Community Support Team

Re: How to live chat with EE team ?

Hi @kennethpaul,

 

Welcome to the EE Community. 🙂

 

Yes, to chat with our Customer Care Team online you'll need to be an EE customer.

 

What is it you need help with?

 

Thanks

 

James

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