by AdamBu
Explorer

How many days l got to cancel my new phone plans contract upgrade early

I have upgrade early my new plan phone yeasterday l pick my new phone but l have been found it a better deal with diffrent company how many days l got to give a phone back and cancel a contract?.?

2 REPLIES 2
by Grand Master
Grand Master

Re: How many days l got to cancel my new phone plans contract upgrade early

@AdamBu  you get a 14 day cooling off period with online or phone sales there is no calling off period with a store sale.   If you wish to return the device and you got it via a online or a phone sale you need to call customer services to inform them you don’t want it. 

by
EE Community Support Team

Re: How many days l got to cancel my new phone plans contract upgrade early

Hi @AdamBu,

 

Welcome back to the EE Community.

 

That's great advice from @Chris_B.

 

Please see How do I cancel a contract within 14 days? for more information.

 

Hope this helps. 🙂

 

James

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