25-10-2017 01:28 PM
So I ordered a LG G6 with the B&G earphones on Monday at around 10PM and I visited a nearby EE store and they told me it typically takes a day to process but I have yet to receive an email or text to confirm it's coming. How long does this typically take? Or am I just being impatient? (first flagship phone so I kinda want it ASAP :P)
25-10-2017 02:00 PM
Have you had any emails at all saying that the order was accepted and what contractyou signed up for? That should be the first step which occurs for any new order. Credit checks can take a couple of days if you're a new customer, usually faster if you're an existing customer.
25-10-2017 03:48 PM
Thanks for coming to community 🙂
Have you received any form of email confirmation?
Have you checked your junk/spam folders to see if their are any mails there with an XKN reference on?
If you don't have any of these, then please do contact our sales team on 0800 956 6000 and they can help you.
Let us know how you get on.
25-10-2017 08:34 PM
I have received a confirmation email for the order that says the order is being processed. I am a new customer so that could be why it's taking longer. How long does it typically take for new customers?