by Jojocourtenay86
New Member

How do i go about making a formal complaint right now

I have been having problems with my phone for almost 6weeks, no coverage, no network, yet i still have to pay my bill. I would like someone to call me back asap to try and rectify this problem before i advise all friends and family to change network. This is ridiculous!! I have left an answephone message already as there is no 24hour helpline for these issues. I would like an answer first thing bein 17/11/17 as i have had enuf. Annoyed ee customer!!

2 REPLIES 2
by Grand Master
Grand Master

Re: How do i go about making a formal complaint right now

Nobody will phone you from here. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form.

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by
EE Community Support Team

Re: How do i go about making a formal complaint right now

Hi @Jojocourtenay86

 

Welcome to the community, I'm sorry to read about your experience with your service.

 

I recommend contacting our complaints team following @XRaySpeX's advice above.


They have access to your account and will be able to investigate and help you with this.

 

Please let us know how you get on.

 

Chris

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