by Libbsa
New Member

How do I get my bar lifted I’ve only just joined

I only got my handset and new SIM card yesterday. I’m a new customer to EE but it says I have a bar on making calls??

2 REPLIES 2
by Grand Master
Grand Master

Re: How do I get my bar lifted I’ve only just joined

Hi @Libbsa 

 

Are you abroad or trying to make a call abroad?

 

If yes then you need to activate roaming or international calls. You can do this below:

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: How do I get my bar lifted I’ve only just joined

Hi @Libbsa.

 

Welcome to the community.

 

What type of calls are you trying to make?

 

Is it an international number, premium rate number, or just regular mobile number?

 

Jon

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