by Loobyloo40

How do I cancel my contract if I am deaf and can’t phone 150?

I am Deaf and can’t call 150, I can text and email so how do I cancel my contract?

by Grand Master
Grand Master

Re: How do I cancel my contract if I am deaf and can’t phone 150?

@Loobyloo40  Please have a read of this.


Hearing or speech impaired

Next Generation Text Relay

The Next Generation Text Service has now replaced the original Text Relay Service.  If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service and NGT Lite App can really help.

To contact us directly using either the new Next Generation Text Service or the original Text Relay Service dial 18001 in front of one of the following long dial numbers:

EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150  
T-Mobile all customers - 07953 966 150

A full list of destinations and pricing can be found here.

Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls).  Calls to this number will be automatically credited on your next bill.

EE Community Support Team

Re: How do I cancel my contract if I am deaf and can’t phone 150?

Hello there @Loobyloo40


I'm sorry to hear that you're thinking of leaving,


I can see @Chris_B has provided information for next generation text relay.


You can also let us know in writing if you prefer, below is the details you will need.


EE Customer Services
6 Camberwell Way
Tyne and Wear
United Kingdom


Please tell us your name, address, EE account number and/or EE mobile number if you’re writing to us about your mobile phone.


Full information on cancelling an EE contract can be found on the Help page.


Hope this helps.



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.