by Theyellaman Investigator
Investigator

How come customer services and sales team are closed via phone today

Why is noone answering its saying the offices are now closed 

9 REPLIES 9
by Stuartcalvert
Visitor

Re: How come customer services and sales team are closed via phone today

Is there anyone at EE? - I have been ringing since 08:00 after a very disatisfactory customer service experience in store and by phone yesterday

by Theyellaman Investigator
Investigator

Re: How come customer services and sales team are closed via phone today

I've not been able to get thro since yesterday says offices are closed no matter which section you go to even tried to ring sales team and that ain't working 

by sps_uk Contributor
Contributor

Re: How come customer services and sales team are closed via phone today

Why are EE customer services still closed? Texting codes to 150 also doesn't work. While EE obviously have issues, just hiding from your customers is poor service and unacceptable. You could easily provide a status page with an explanation and updates about issues such as the ones mentioned here. It's such an obvious idea but EE would rather hide from customers instead of being open.
by Tonih
Explorer

Re: How come customer services and sales team are closed via phone today

Does anyone know what's going on?

by Tonih
Explorer

Re: How come customer services and sales team are closed via phone today

I'm foaming here like... I'm paying for a phone that doesn't bloody work and I can't even speak to anyone!! Absolutely ridiculous!!

by Kandere
Explorer

Re: How come customer services and sales team are closed via phone today

Same issue. This is irritating.

by Fozzy2670 Established Contributor
Established Contributor

Re: How come customer services and sales team are closed via phone today

#eedisasterapw3 this is crazy no contact office shut ???

by Grand Master
Grand Master

Re: How come customer services and sales team are closed via phone today

It seems that many EE communication systems are down today :(. Keep trying & it may clear itself.

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by
Former EE Employee

Re: How come customer services and sales team are closed via phone today

Hi @Theyellaman

 

Thanks for your post about contacting customer services. 

 

We had a few issues this morning but I’ve been assured these have all been fixed and agents are helping customers as I type.

 

Let me know if you are still having trouble getting through to an agent, or if it’s something the Community can help with let us know.

 

Thanks

 

Jon

 

  

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