01-06-2017 09:35 PM
I want to early upgrade my phone online as I am on holiday and have broken my phone so would like it to be done for when I get back is there any way to do this
01-06-2017 09:37 PM
@Katecorn If your not in your upgrade period you'll need to call customer services as you will have to pay off the remaining term of your current contract and this can only be done via calling customer services.
01-06-2017 10:03 PM
Also unless you have the handset delivered to an EE store you need to be at home to provide documentation/ID for delivery.
02-06-2017 08:46 AM
Good morning @Katecorn
Thanks for coming to see us in community 🙂
I'm sorry to hear about your phone.
I was just wondering, do you have any insurance?
If not please have a look at our EE Upgrades: All you need to know about upgrading your phone with EE. post.
Also here is some information on delivery of your EE order and all ID requirements are there too.