by Twiglet
Explorer

How can I add a pay monthly SIM only plan?

I just joined EE broadband because of the offer of a 5GB data boost on pay monthly contracts. So now I’d like to sign up to a pay monthly SIM only contract to take advantage of that offer, but every time I visit the shop while logged in I get this message:

 

“We’re not able to let you upgrade or add another pay monthly plan to your account right now.

Find a pay as you go plan

Find an accessory

 

Does anyone know if there’s something I need to do first or wait for before I’m allowed to join?

3 REPLIES 3
by Grand Master
Grand Master

Re: How can I add a pay monthly SIM only plan?

You may only get the data boost offered when you take out BB if you already have a monthly mobile contract or take 1 out at the same time. You cannot add it retrospectively to a mobile contract taken out subsequently.

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by
EE Community Support Team

Re: How can I add a pay monthly SIM only plan?

Hi @Twiglet

 

Welcome to the community. 🙂

 

If you're unable to add the SIM plan online, I recommend having a chat with customer services. They'll do their best to help.

 

You'd only get the 5GB data boost if you had a pay monthly plan at the time of taking out your broadband though.

 

Find out more about data boost >

 

Chris

by Twiglet
Explorer

Re: How can I add a pay monthly SIM only plan?

Thanks, I'll contact customer services directly.

 

By the way, according to the very page you linked:

 

If I’m already a broadband customer, can I still get a boost?

Yes, you'll get the boost automatically when you sign up for one of our new broadband or 4GEE Home broadband  packages. Or alternatively, if you weren’t on a monthly phone plan or 12-mont SIM package and upgrade your mobile contract to one of these, we’ll also add data boost onto your account. To discuss your options about joining EE Broadband, just give us a call.

 

We’re also giving the boost to some of our existing home broadband customers with an eligible mobile account, so keep an eye out for a text from EE.

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