14-09-2018 07:47 PM
I just joined EE broadband because of the offer of a 5GB data boost on pay monthly contracts. So now I’d like to sign up to a pay monthly SIM only contract to take advantage of that offer, but every time I visit the shop while logged in I get this message:
“We’re not able to let you upgrade or add another pay monthly plan to your account right now.
Does anyone know if there’s something I need to do first or wait for before I’m allowed to join?
14-09-2018 07:58 PM
You may only get the data boost offered when you take out BB if you already have a monthly mobile contract or take 1 out at the same time. You cannot add it retrospectively to a mobile contract taken out subsequently.
15-09-2018 09:33 AM
Welcome to the community. 🙂
If you're unable to add the SIM plan online, I recommend having a chat with customer services. They'll do their best to help.
You'd only get the 5GB data boost if you had a pay monthly plan at the time of taking out your broadband though.
15-09-2018 11:29 AM
Thanks, I'll contact customer services directly.
By the way, according to the very page you linked:
If I’m already a broadband customer, can I still get a boost?
Yes, you'll get the boost automatically when you sign up for one of our new broadband or 4GEE Home broadband packages. Or alternatively, if you weren’t on a monthly phone plan or 12-mont SIM package and upgrade your mobile contract to one of these, we’ll also add data boost onto your account. To discuss your options about joining EE Broadband, just give us a call.
We’re also giving the boost to some of our existing home broadband customers with an eligible mobile account, so keep an eye out for a text from EE.