by georgepavel85
Explorer

Hi I have a problem withy new contract.an extra charge of 180£

Hi i just renew my contract I gave my s7 edge back for s8 plus with 4 months early .that guy say that my phone is 150£ and i need to pay just 65£ more and nothing more, and now ony bill is 185£ more to pay next month why?

3 REPLIES 3
by georgepavel85
Explorer

Hi I have a problem withy new contract.an extra charge of 180£

Hi i just renew my contract I gave my s7 edge back for s8 plus with 4 months early .that guy say that my phone is 150£ and i need to pay just 65£ more and nothing more, and now ony bill is 185£ more to pay next month why?

by Brilliant Contributor
Brilliant Contributor

Re: Hi I have a problem withy new contract.an extra charge of 180£

Did you use the EE recycle? If so you should receive the money for sending the phone back.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by
EE Community Support Team

Re: Hi I have a problem withy new contract.an extra charge of 180£

Hi @georgepavel85

 

Thank you for coming to see us in community 🙂

 

Did you do an annual upgrade or did you use the EE recycle scheme as @BrendonH has asked you?

 

Thanks

 

Richard

 

🙂

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