Highlighted
by MJB2
Explorer

Freezing my account while away

Currently serving away, I have heard that you can request a freeze on your EE account. Since  there is no signal and the phone is currently redundant besides WIFI. 

4 REPLIES 4
by
EE Community Support Team

Re: Freezing my account while away

Hi @MJB2

 

Welcome to the community.

 

If you give our Mobile Care team a call on +44 (0) 7953 966 250, they will be able to get this looked into for you and let you know what they can do to help.

 

If you need anything further let us know.

 

Leanne.

 

 

 

 

by MJB2
Explorer

Re: Freezing my account while away

Unfortunately I am unable to make calls as there is no signal at all. Would you happen to have an email address that I could go through instead.

 

Kind regards 

by Ace Contributor
Ace Contributor

Re: Freezing my account while away

Hi @MJB2  Unfortunately EE don't have an email address for customer services.

 

Are you able to try live chat from MyEE?

 

If you have Wifi you can also skype EE for free on +44 800 079 8586

 

If you can't get anything working, let us know and I'm sure someone will try and come up with something!

by
EE Community Support Team

Re: Freezing my account while away

Just adding a little to @chistery's brilliant advice, you can access live chat by logging into your My EE account on a desktop browser and browsing the help pages. A pop-up window will appear when someone us available.

 

Let us know how you get on, @MJB2

 

Thanks


Chris

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