by joeyyyxo
New Member

First time contract user

Firstly, am I able to just walk in store and ask and they'll give me everything I need, or do I need to do it online? Secondly, do I have to make both the upfront and monthly payment straight away, or only the upfront?

by Grand Master
Grand Master

Re: First time contract user



You have to provide ID and pass EE credit searches before they will offer you anything. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: First time contract user

Hi @joeyyyxo,


Welcome to the EE Community.


Yes, this can be done in any EE store.


As @Northerner said, you will need to provide photographic identification and pass a credit check.


Any upfront payments will need to be paid in store and your first bill will be produced a few days later.


Hope this helps. Smiley Happy



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