by Jlshack8
New Member

Family & Friends Discount

I’ve recently changed my contract to a sim only. While browsing the different plans, my family & friends discount was showing up as normal and displaying the amount I’d be paying with the 30% off applied to the different plans. 
Now I’ve committed to an 18 month contract the discount is nowhere to be seen. 
This was not highlighted to me at any point, if I’d known it would be removed I would’ve gone to another provider altogether.

2 REPLIES 2
Highlighted
by Ace Contributor
Ace Contributor

Re: Family & Friends Discount

Hi @Jlshack8 

 

Welcome to the EE Community,

 

If you get in contact with the EE employee that added the discount for you they will be able to get it reapplied.

 

Thanks,

 

David.

by
EE Community Support Team

Re: Family & Friends Discount

Hi @Jlshack8

 

Welcome to the community.

 

@David's completely correct here. The EE employee will be able to query this internally with our Family & Friends team.

 

Let us know how you get on.


Chris

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