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by wayjjones Investigator
Investigator

Exchange query

I recently took out upgrade. Then sent it back the other day to exchange it for different device. But i have a promise to pay set up as couldnt afford to pay all my bill in one go due to circumstances.  i read that unless your balance is clear you can''t upgrade. Would i not be able to exchange my phone until my balance is paid off?

1 SOLUTION

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by Profile closed
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Solution

Re: Exchange query

hi

 

You should still be able to exchange.  The upgrade was accepted so i presume the balance would of been clear at the time of upgrading?  So on that basis you should still be able to exchange as the contract would of started already.

View solution in original post

1 REPLY 1
by Profile closed
Not applicable
Solution

Re: Exchange query

hi

 

You should still be able to exchange.  The upgrade was accepted so i presume the balance would of been clear at the time of upgrading?  So on that basis you should still be able to exchange as the contract would of started already.

View solution in original post

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