by Riverboatbrush

Ex staff member discount issues

I am an ex member of staff. As part of my redundancy package it was agreed i woukd keep my "staff leaver" discount so long as i remained on a contract with EE. Every time i go to upgrade i lose mu discount then have to call and gp thro the same conversation and have a right song and dance to retain the discount. Yet again ive come to upgrade to be told i cant keep my discount if i upgrade. Ive called in with no joy and on visiting the store in Darlington i was told ill have to write in. Why do i have this problem every 2 years without fail. Its getting to the point i am considering going elsewhere. Suggestions?

by Riverboatbrush

Re: Ex staff member discount issues

I posted it here hoping someone staff wise would contact me as I have had no joy anywhere else.

Sent from my Samsung Galaxy smartphone.
by Grand Master
Grand Master

Re: Ex staff member discount issues

This is a public user forum. We cannot have any idea of your redundancy agreements with EE & how they intend to implement it.


Sounds to me like you will have to continue contacting them each year. Only they can decide on policy.

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EE Community Support Team

Re: Ex staff member discount issues

Good Morning @Riverboatbrush.


Welcome to the community.


I know you've already spoken to our customer service team, but they will be able to access your account and check/modify any discounts that you currently have.


I'd recommend getting in touch with them again and querying the agreement.



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