by Kirstylg91 Contributor
Contributor

Error on adding a new number?

Hi ive been trying to add a new number ob my ee account since friday and ir keeps coming up with an error page? Is this a common issue should i ring ee? Thanks 

7 REPLIES 7
by Profile closed
Not applicable

Re: Error on adding a new number?

Hello @Kirstylg91 sorry to hear you are having problems registering a new number to your MYEE account. Try another device or browser if you can, or clearing the cookies/history of your current browser then trying again. 

 

If the above do not work please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and check/register the number for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by awsecurity Investigator
Investigator

Re: Error on adding a new number?

try using a different browser like firefox, we had this issue when sending the security code to the sim card.

by Kirstylg91 Contributor
Contributor

Re: Error on adding a new number?

Thank you x

Sent from my iPhone
by
EE Community Support Team

Re: Error on adding a new number?

Hi @Kirstylg91,

 

Welcome to the EE Community.

 

Have you been able to add your new number?

 

Thanks

 

James

by Kirstylg91 Contributor
Contributor

Re: Error on adding a new number?

No not yet and i tried another web browser too ?

Sent from my iPhone
by Kirstylg91 Contributor
Contributor

Re: Error on adding a new number?

No not yet and i tried another web browser too ?

Sent from my iPhone
by
EE Community Support Team

Re: Error on adding a new number?

Hi @Kirstylg91,

 

In that case, please follow @Profile closed's advice and get in touch with customer service and they'll be happy to help.

 

Let us know how you get on.

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.