by Clare12
Visitor

Early upgrade through carphone warehouse help

Hello. I have found a better deal for an early upgrade by going through carphone warehouse. But I can not do it online until I pay off my remaining contract balance with EE. Can I do this online without actually cancelling with EE as I want to keep my number 

1 REPLY 1
by
EE Community Support Team

Re: Early upgrade through carphone warehouse help

Hi @Clare12 

 

Welcome to the community.

 

It sounds as if Carphone Warehouse are maybe setting you up a new contract with a new number, rather than upgrading.

 

If you were to pay off your contract, you'd have to do this with our Mobile Care team. You'd have to cancel your contract to do so.

 

I'd recommend speaking to Carphone Warehouse to find out exactly what they want you to do.

 

Chris

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