by shaunysaurus Investigator
Investigator

Re: EE Upgrades: All you need to know

Is that a change of policy - I've had the discounts transfer across upgrades for years.


@Chris_B wrote:

@shaunysaurus   If you no longer work for EE/Orange/T-Mobile then any discount that gave you will be removed if you change your current contract.  Discounts only remain with you while your still using the same contract. 


 

by
EE Community Support Team

Re: EE Upgrades: All you need to know

Hi @shaunysaurus,

 

Welcome back to the community. :smileyhappy:

 

Did you move to a family and friends discount when you left the business?

 

Thanks

 

James

by shaunysaurus Investigator
Investigator

Re: EE Upgrades: All you need to know

Hi James,

 

Yes its a friends and family discount I've got.

 

Thanks

 

Shaun

by
EE Community Support Team

Re: EE Upgrades: All you need to know

Hi @shaunysaurus,

 

As long as you stay on a tariff that the Friends and Family discount is eligible for, your discount will remain on your account.

 

Is it an annual upgrade plan that you wanted to stay on? Some of these plans are eligible with the Friends and Family discount.

 

If you give our sales team a call, they will be able to give you all of the options for your account.

 

 

Alex 🙂

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