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Due upgrade pay monthly

Guineapig_crazy
Investigator
Investigator

Hey, 

I am due to upgrade (can from the 8th april) contract ends in May. But of course due to the current situation I cannot go into store. Does anybody know what happens to my monthly payments if I just stay as I am until I am able to go into a store ? 
Thankyou 🙂

keep safe guys 

1 SOLUTION

Accepted Solutions
bristolian
Legend
Legend

Hi @Guineapig_crazy 

You've had some great advice from @Northerner already, but just by means of general information..

 

Mobile phone contracts don't end as such on any date, they're ongoing contracts. All that changes at the end of your minimum term is that you are then able to cancel the phone with 30days notice.

 

So if you do nothing, your account & phone will continue as if nothing has happened.

View solution in original post

6 REPLIES 6
Northerner
Grand Master
Grand Master

Hi @Guineapig_crazy 

 

Your account reverts to a pay monthly account which allows you to upgrade at any time. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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bristolian
Legend
Legend

Hi @Guineapig_crazy 

You've had some great advice from @Northerner already, but just by means of general information..

 

Mobile phone contracts don't end as such on any date, they're ongoing contracts. All that changes at the end of your minimum term is that you are then able to cancel the phone with 30days notice.

 

So if you do nothing, your account & phone will continue as if nothing has happened.

@Northerner Thank you so much for your reply and advice I really appreciate it 🙂 

@bristolian 

Thank you for taking the time to respond to my post I am very grateful for the help and advice 🙂 

Andrew302
Visitor

Am I due a upgrade on my contract we have 2 phones

 

Katie_B
EE Community Support Team

Hello @Andrew302

 

Welcome to the EE Community. 

 

You can check to see if you are eligible for an upgrade by logging in to your My EE. 

 

Katie 🙂