by sadie2903
New Member

Downgrade

If I am struggling to afford my smart plan can I call up and downgrade it to a basic plan? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Downgrade

No, not until you are in your upgrade window, from 45 days before end of contract term, unless you previously upgraded your plan. If you had, you may revert to your pre-upgrade plan.

 

If you are struggling to pay your bills, please follow What should I do if I can't pay my bill?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
1 REPLY 1
by Grand Master
Grand Master
Solution

Re: Downgrade

No, not until you are in your upgrade window, from 45 days before end of contract term, unless you previously upgraded your plan. If you had, you may revert to your pre-upgrade plan.

 

If you are struggling to pay your bills, please follow What should I do if I can't pay my bill?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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