by deanoyates Investigator
Investigator

Does the apple music subscription renew automatically after 6 months?

I've recently started a new pay monthly contract with EE and as part of the deal I receieved 6 month free use of Apple Music. 

 

I would like to know if, after 6 months, my subscription to Apple Music will automatically renew and begin charging me for using the service.

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Does the apple music subscription renew automatically after 6 months?

Yes, unless you cancel it, EE will start charging you £9.99 a month for the Apple Music add-on once your 6 month free trial expires.

7 REPLIES 7
by Profile closed
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Solution

Re: Does the apple music subscription renew automatically after 6 months?

Yes, unless you cancel it, EE will start charging you £9.99 a month for the Apple Music add-on once your 6 month free trial expires.

by
EE Community Support Team

Re: Does the apple music subscription renew automatically after 6 months?

Hi @deanoyates

 

Thank you for coming to community 🙂

 

I can see you've had a fast and correct answer from @Profile closed

 

If you need anything further, please get in touch.

 

Cheers

 

Richard

 

🙂

by deanoyates Investigator
Investigator

Re: Does the apple music subscription renew automatically after 6 months?

Thanks for clearing that up for me.

Do you know how to prevent this from happening while still enjoying the
free 6 months of the service? In other words, do you know how to stop the
subscription automatically renewing after 6 months?
by
EE Community Support Team

Re: Does the apple music subscription renew automatically after 6 months?

Hi @deanoyates

 

Here is all the information you need and more 🙂

 

Towards the end of your offer period, we’ll send you a message telling you when it will end and reminding you how to cancel your offer. 

 

At the end of your free six months, we'll advise you that you're now paying for the service through EE. 

 

You can cancel Apple Music on EE in two ways: 

 

  • by texting STOP MUSIC to 150
  • by calling Customer Services on 150.

If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be cancelled and removed immediately. If you've cancelled during your free period and later decide you would like to take Apple Music on EE again, you'll have to choose the chargeable add-on at £9.99 per month.

 

You can choose the chargeable add-on by texting MUSIC to 150 and then following the on-screen instructions.

 

If you text STOP MUSIC to 150 after moving to £9.99 per month, Apple Music on EE will be removed from your next bill date. You can continue using Apple Music for the period you have already paid for. We’ll then contact you again once the service has been removed.

 

Thanks 

 

Richard

 

🙂

by Profile closed
Not applicable

Re: Does the apple music subscription renew automatically after 6 months?

If you look at the add-on via the My EE app, that shows you the exact date the add-on will expire.  The day before this simply stop Apple Music as mentioned above.

by deanoyates Investigator
Investigator

Re: Does the apple music subscription renew automatically after 6 months?

Thank you so much for your help!
by
EE Community Support Team

Re: Does the apple music subscription renew automatically after 6 months?

Absolute pleasure @deanoyates

 

Cheers

 

Richard

 

🙂

 

 

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