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Investigator

Do discount like multi-line and friends and family work through a 3rd party?

Hey everyone,

 

I was looking at phone contracts through contract comparison websites and I've seen a few that sell a contract with EE but through their website (e.g. fone house, direct mobile, mobiles).

 

From what I understand, these websites sell the handset themselves but buy and sell the contract in bulk from EE. So would discounts such as the multi-line 10% and/or the friends and family 30% work on these lines?

 

Thanks

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Re: Do discount like multi-line and friends and family work through a 3rd party?

No sorry, those type of discounts only apply when buying direct from EE.

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Re: Do discount like multi-line and friends and family work through a 3rd party?

No sorry, those type of discounts only apply when buying direct from EE.

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by Investigator
Investigator

Re: Do discount like multi-line and friends and family work through a 3rd party?

Ok, so when buying from EE, do the discounts stack in some way?

 

Can the 10% be applied straight away and then the 30% afterwards (that's a total of 30% discount right)?

by
EE Community Support Team

Re: Do discount like multi-line and friends and family work through a 3rd party?

Hello there @johnjohnjohn

 

Welcome to the community.

 

The friends and family offer isn’t available with any other discounts, including loyalty discounts and multi-line discounts.

 

You would need to take out a contract or upgrade direct with us to be eligible for the friends and family offer.  This can be done on the EE Shop, in an EE Retail store or by calling us.

 

Have a great weekend 🙂

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by Investigator
Investigator

Re: Do discount like multi-line and friends and family work through a 3rd party?

So if I wanted to apply friends and family discount, I'd have to do it straight away when buying the contract? Or can I do it afterwards still but without the 10% multi-line discount beforehand?

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by
EE Community Support Team

Re: Do discount like multi-line and friends and family work through a 3rd party?

Hi @johnjohnjohn

 

The friends and family discount can be applied within the first 6 months of your contract start or upgrade date.

 

Thanks, Leanne.

 

 

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by Investigator
Investigator

Re: Do discount like multi-line and friends and family work through a 3rd party?

Thank you.

 

So just to confirm, it is NOT possible to apply a multi-line discount and then later apply a friends and family discount to override it. I have to have one or the other and not both. Have I got that right?

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by Grand Master
Grand Master

Re: Do discount like multi-line and friends and family work through a 3rd party?

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by Investigator
Investigator

Re: Do discount like multi-line and friends and family work through a 3rd party?

Thank you

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by
EE Community Support Team

Re: Do discount like multi-line and friends and family work through a 3rd party?

Glad you got the help you needed from the community @johnjohnjohn

 

Have a great weekend 🙂

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